SmallBizGenius Analysis

Sourcemore, an online vape retailer, receives mixed feedback regarding shipping times and customer service. While some customers praise the competitive pricing and product selection, others report significant delays, lack of communication, and potential security issues.

Category Breakdown

Scores based on analysis of 96 recent reviews

Shipping & Delivery

4.0/10

Shipping and delivery are major pain points, with many customers reporting significant delays, orders not leaving the warehouse, and fake tracking numbers. Several reviewers mention waiting weeks or even months for their orders, with some never receiving them at all: 'I ordered my pods THREE WEEKS ago. My package hasn’t even left the warehouse yet.'

42 reviews mention this

Customer Service

3.5/10

Customer service is frequently criticized for being unresponsive, unhelpful, and sometimes rude. Many reviewers state that their inquiries go unanswered or receive generic responses, especially regarding delayed or missing orders: 'And they don't respond to mail messages. The company became a fraud.'

25 reviews mention this

Pricing & Value

8.5/10

Competitive pricing and potential cost savings are consistently highlighted as a major advantage. Reviewers often mention finding products at lower prices compared to other online vape stores: 'A vape store that always has the best prices and all the new range of kits and accessories.'

28 reviews mention this

Product Selection

8.0/10

Sourcemore is praised for its wide selection of vaping products, including hard-to-find items and new releases. Several reviewers appreciate the availability of larger, non-TPD compliant tanks: 'Great store! Always a great selection and low prices, and there are also coupons and promo codes!'

15 reviews mention this

Security Concerns

2.0/10

Multiple reviewers report fraudulent activity on their credit cards after making purchases on Sourcemore, raising concerns about the website's security. These reviewers suspect their card information was stolen or sold: 'Card details not safe: I have shopped Sourcemore for years. Loved the prices, but the past two times I ordered, my card info was later used by unknown actor.'

7 reviews mention this

Pros & Cons

What Customers Love

Competitive pricing and frequent discounts Mentioned 28x
"A vape store that always has the best prices and all the new range of kits and accessories."
Wide selection of vaping products, including hard-to-find items Mentioned 15x
"Great store! Always a great selection and low prices, and there are also coupons and promo codes!"
Some customers report fast shipping and delivery Mentioned 10x
"very fast shipping and arrived in time"
Genuine products Mentioned 5x
"I can report all 6 pod kits and coils are genuine aspire products, they aren't "seconds" or quality control rejects."
Helpful customer service in some cases Mentioned 7x
"Always friendly customer service."

Common Complaints

Frequent shipping delays and orders not being shipped Mentioned 42x
"I ordered my pods THREE WEEKS ago. My package hasn’t even left the warehouse yet."
Unresponsive and unhelpful customer service Mentioned 25x
"And they don't respond to mail messages. The company became a fraud."
Potential security risks with credit card information Mentioned 7x
"Card details not safe: I have shopped Sourcemore for years. Loved the prices, but the past two times I ordered, my card info was later used by unknown actor."
Fake or inaccurate tracking numbers Mentioned 6x
"They will provide a fake code to track the package."
Inconsistent product availability Mentioned 3x
"Ordered my vape more than December 26th months ago and when I checked it says shipping labels created never received a product. The product I purchased says unavailable on the website out of stock."

Common Questions About Sourcemore

Answers derived from customer review patterns

Is Sourcemore legit and trustworthy?

Sourcemore's legitimacy is questionable based on the reviews. While some customers report positive experiences with genuine products and fast shipping, a significant number of reviewers claim to have never received their orders or received fake tracking numbers. There are also reports of credit card fraud after making purchases, raising concerns about the website's security. Due to the high number of negative experiences, it is advisable to proceed with caution or consider alternative vendors.

Based on 45 reviews

Does Sourcemore have good customer service?

Customer service is a major area of concern for Sourcemore. Many reviewers report difficulty getting in touch with customer service representatives and receiving unhelpful or generic responses. Some customers claim their inquiries go unanswered, especially regarding delayed or missing orders. While some reviewers mention positive interactions, the overwhelming sentiment suggests that Sourcemore's customer service is unreliable and difficult to work with.

Based on 25 reviews

Is Sourcemore worth it for small business?

For small businesses, Sourcemore presents a risky proposition. The competitive pricing and wide product selection could be attractive for bulk purchases, but the unreliable shipping and customer service pose significant challenges. The potential for delayed or missing orders could disrupt supply chains, and the lack of responsive customer support could make resolving issues difficult. Given the security concerns and inconsistent service, small businesses should carefully weigh the risks before using Sourcemore.

Based on 10 reviews

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